WARRANTY POLICY
Thank you for choosing Sanxing Machinery. We stand behind the quality of our products and aim to provide reliable after-sales support to customers worldwide.
Warranty Coverage:
Unless otherwise specified in a sales contract, quotation, or product agreement, Sanxing Machinery provides a 12-month limited warranty from the date of shipment for manufacturing defects in materials and workmanship.
What Is Covered?
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Defects resulting from normal and proper use of the equipment.
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Manufacturing faults in supplied components.
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Repair or replacement of defective parts at our discretion.
What Is Not Covered?
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Normal wear and tear.
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Damage caused by improper installation, misuse, negligence, or unauthorized modification.
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Damage resulting from accidents, natural disasters, power fluctuations, or improper maintenance.
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Consumable items and parts subject to regular replacement.
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Labor costs, travel expenses, or third-party service fees unless agreed in writing.
Warranty Claims:
To request warranty service, please provide:
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Order or invoice number.
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Product model and serial number.
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Description of the issue.
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Photos or videos showing the problem, if available.
Claims should be submitted to [info@sanxing-machinery.com].
Limitation of Liability:
To the maximum extent permitted by applicable law, Sanxing Machinery's liability is limited to the repair, replacement, or refund of the defective product. We are not liable for indirect, incidental, or consequential damages, including loss of production, profits, or business opportunities.