Privacy Policy

At Sanxing Machinery Manufacture Co., Ltd.  we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact our sales team, request quotations, purchase our products, or otherwise interact with our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.

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Who We Are:

Sanxing Machinery Manufacture Co., Ltd. is a professional manufacturer of CNC machinery, including Wire Cut EDM Machines, Die Sinking EDM Machines, CNC Engraving Machines, CNC Milling Machines, and related industrial equipment. If you have any questions regarding this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.

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Information We Collect:

We collect information that you voluntarily provide to us, as well as certain technical information automatically collected when you use our website.

Information You Provide:

This may include:

• Full name

• Company name

• Job title

• Email address

• Telephone or WhatsApp number

• Country or region

• Shipping and billing information

• Product inquiries

• Quotation requests

• Purchase information

Any information you submit through contact forms, emails, or other communications.

Automatically Collected Information:

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Operating system

• Device information

• Pages visited

• Date and time of your visit

• Referral website

• Website usage statistics

• Cookie identifiers

 

How We Use Your Information:

We use your information to:

• Respond to inquiries and quotation requests

• Provide product recommendations

• Process orders and contracts

• Arrange international shipping and logistics

• Provide installation guidance and after-sales support

• Improve our products and website

• Maintain customer relationships

• Send technical information or requested documentation

• Comply with legal obligations

• Protect our business against fraud, misuse, or unauthorized access

Where permitted by law, we may also send product updates, promotional materials, or industry information. You may opt out of marketing communications at any time.

 

Legal Basis for Processing (Where Applicable):

For visitors located in jurisdictions such as the European Economic Area (EEA), United Kingdom, or other regions with similar privacy laws, we process personal data based on one or more of the following legal grounds:

• Your consent

• Performance of a contract

• Compliance with legal obligations

Our legitimate business interests, provided these interests do not override your privacy rights

 

Cookies and Similar Technologies:

Our website may use cookies and similar technologies to improve user experience, analyze website performance, and enhance security. Cookies may help us:

• Remember user preferences

• Measure website traffic

• Improve website functionality

• Analyze visitor behavior

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

 

Sharing Your Information:

We do not sell or rent your personal information. We may share your information only when necessary with:

• Shipping and logistics providers

• Payment service providers

• IT service providers

• Website hosting providers

• Professional advisors

• Government authorities when required by applicable law

All third-party service providers are expected to protect your information and process it only for legitimate business purposes.

 

International Data Transfers:

As a company operating globally, your information may be transferred to, stored, or processed in countries other than your own. Where required by applicable law, we implement reasonable safeguards to protect international transfers of personal information.

 

Data Retention:

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Complete contractual obligations

• Comply with legal, accounting, or regulatory requirements

• Resolve disputes

• Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

 

Data Security:

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse. While we strive to use commercially acceptable methods to protect your information, no method of internet transmission or electronic storage can guarantee absolute security.

 

Your Privacy Rights:

Depending on your location and applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to certain processing

• Withdraw consent where processing is based on consent

• Request data portability

• Lodge a complaint with your local data protection authority

• To exercise your rights, please contact us using the contact information available on our website.

 

Third-Party Websites:

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing personal information.

 

Children's Privacy:

Our products and services are intended for businesses and professional users. Our website is not directed toward children under the age of 16, and we do not knowingly collect personal information from children.

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Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology. Any revisions will become effective upon posting the updated version on this page. We encourage visitors to review this Privacy Policy regularly.

 

Contact Us:

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our official website or by using the contact information provided on our Contact Us page. Sanxing Machinery Manufacture Co., Ltd. China

Website: https://www.sanxing-machinery.com We are committed to addressing privacy-related inquiries promptly and professionally.