RETURN & REFUND POLICY
We value long-term customer relationships and aim to resolve issues fairly and efficiently.
Eligibility for Returns:
Returns may be accepted when:
-
The product is defective upon arrival.
-
The product does not materially match the confirmed order specifications.
-
A return has been authorized in writing by Sanxing Machinery.
Non-Returnable Items:
-
Custom-made or specially manufactured equipment.
-
Products that have been installed, used, altered, or damaged after delivery.
-
Items returned without prior authorization.
Return Procedure:
-
Contact [Insert Support Email] within 14 days of delivery.
-
Provide order details, photos, and a description of the issue.
-
Wait for written return authorization and shipping instructions.
Refunds:
Approved refunds will be processed using the original payment method unless otherwise agreed. Refund timing may vary depending on banking and payment providers.
Return Shipping Costs:
When the return is due to our error or a verified product defect, Sanxing Machinery will work with the customer to determine a reasonable shipping solution. For other authorized returns, the customer may be responsible for return shipping costs.